Due to the nature of our business, we promise that all orders will be sent in discreet packaging. Your privacy is of utmost importance to us!
Sensational Sex Toys will endeavour to dispatch your purchase within 24 hours of payment being processed.
Typically, your order should be received within 3-5 working days, if being delivered to an address within the UK, however on occasion this may take a little longer - Please allow up to 14 days for deliver, and if nothing is received after this time, do not hesitate to contact us
For orders outside the UK, please allow up to 28 days, after which, please contact us if not received
****Please note: If you are not in when your parcel arrives, the postal service will keep the package at your local depot for 7 days enabling you to pick it up. After 7 days the parcel will be returned to us. At this point, you will then be charged a further delivery cost of £5.50 to have your order re-delivered
Customer Exchanges and Faulty items:- If you return an item because you don't want it and you want an exchange the redelivery charges apply.
If you return an item for an exchange due to a fault their is no charge for sending a new item back to you. If you send an item back claiming it is faulty and it is in fact alright once checked redelivery charges apply to return the item to you.
Cancelled Orders:- If an order is cancelled after dispatch the full delivery charge will not be refunded. |
